Last updated: 12 October 2026
Every canvas we print is made specifically for you, using the photo and specifications you choose at checkout. Because of this, printing begins as soon as your payment reflects — we don't hold a waiting period before starting production.
Please allow for both timeframes when expecting your order.
We want you to love what arrives. If your canvas arrives damaged, defective, or different from what you ordered, let us know within 7 days of your shipment confirmation email, and we'll replace it — same image, same size — at no cost to you. We'll also cover the cost of getting the replacement to you.
To report an issue, email us at enfusesigns@gmail.com with your order reference and a photo of the problem, and we'll sort it out as quickly as we can.
The above is how we aim to resolve issues quickly and fairly — but it doesn't take away from your legal rights. Under Section 56 of the Consumer Protection Act, if a canvas you receive is genuinely defective, unsafe, or doesn't match what was ordered, you're entitled to choose between a repair, replacement, or refund, at no cost to you, for up to 6 months after delivery.
Because each canvas is custom-printed to your specifications, change-of-mind cancellations or returns aren't something we're able to offer — this aligns with the custom-made goods exemption under the Electronic Communications and Transactions Act.
We'd rather get it right before you order, so don't hesitate to reach out beforehand if you're unsure about sizing, cropping, or anything else.
Questions about an order? Email enfusesigns@gmail.com with your order reference number, and we'll get back to you as soon as we can.